We do NOT take phone orders. Our site is secure with SSL on the APPROPRIATE pages. Phone orders involve too many people to do the work of 1 and spend unneeded time raising costs. Business hours are M-F 9am through 5pm EASTERN (Boston) Standard Time. Store hours are by Appointment only. Email replies normally take 24-48 hours (Mon-Fri) for reply. Email SUPPORT@TECHEXCESS.NET if it is a Support issue. Email is the preferred method of contact. Please be specific and leave your FULL contact information & your order number if you have one. We will work with you, but please give us time to respond.