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EBAY TERMS & CONDITIONS IN FULL

If you take issue with these terms,  do not bid on our auction!
 
Please click on the HOT-Links below to take you to the section you're interested in learning more about:
 
   
 

 NOTE FOR EBAY TRUST & SAFETY:


Our shipping charges for USA 48 CONNECTED STATES is FLAT RATE.  For example, Some of larger Docking stations like the Xb2000, and the XB3000 units which are LARGE & weigh 21 lbs shipping weight ( maybe more if int’l – for safe shipment), plus we require insurance on all items shipped, and any items over $100 or to unconfirmed USA addresses require signature delivery – all this is reflected in the flat rate shipping shown for the USA 48 connected states. 

 Our USA 48 states, flat shipping rates, reflect shipping amount (based on weight & dimensions), handling, INSURANCE INCLUDED, and ANY Signature delivery required (+2.25 included for UPS for signature required or Adult signature delivery +3.25 included for UPS) required for shipments (note USPS amounts for insurance & signature delivery are MORE than UPS and included in the shipping flat rate shown).  Please note that our flat rate shipping is VERY competitively priced and includes these amounts, providing ease of payment & security of our buyer’s packages.  Shipping Flat rates are per customer request shipped via UPS & USPS.

+ PRODUCT CONDITION :
We describe our items in NEW, OPEN BOX, B-stock, OEM, RETAIL, BROWN-BOX, etc.  If you see a description that doesn't match these & you have questions, please email us BEFORE you bid. Once you place a bid, your bid is a contract to purchase the item.
  • A NEW item constitutes a new, unused, item that is NOT a refurb! 
  • A OPEN BOX item is an item that we received, we open, inspect for all items, we test, if 100%, we put back into the box & label as an "open boxed" unit.  Maintains Full Manufacturer Warranty.
  • A B-stock unit is a "blemished" unit that has cosmetic issues, but has otherwise passed a test to be "functioning perfectly", but simply has minor blemishes such as a scuff, scratch, ding, dent, etc all usually MINOR items.  With B-stock items, we usually wait until we have more than one unit before we post so we can not take a picture of each individual item or it's blemish, however we're sure you'll be pleased as they're MINOR & the unit will have tested 100% functional. Maintains Full Manufacturer Warranty.
  • OEM stands for "ORIGINAL EQUIPMENT MANUFACTURER" which is a common term in the computer business for items purchased in BULK which saves $ in packing materials & therefore we can pass the savings onto you- for example, cd-rom's are purchased in a case of 10 & are less cost than retail, single boxed units as they do not cost as much to ship, store, etc & therefore we can pass the savings onto you!  Maintains Full Manufacturer Warranty.
  • RETAIL means it's in a retail box.
  • BROWN BOX is another way to save money- it's packed in a brown box, ready to be shipped & costs less simply for the fact that it's not in a retail, colorful packaging which costs much more than a simple brown box - so we also pass the savings onto you! 
  • USED- We RARELY list used items, but they will labeled USED in the case we do.
+ THIS AUCTION INCLUDES SECTION:
This section more accurately describes what you will get in this auction.  We strive to make our auctions as clear as possible.  If it is not listed in this section, it may not be included at all in the auction or we may offer it in our EBAY STORE.  Items such as power cords or items that are physically attached to a unit such as power cords or laptop cables will not be mentioned as they would be considered part of the larger item which they are attached to.  IF IN DOUBT, please ASK FIRST before you bid - WHY? We're human & we may have missed something or you may have a question on & we'd be happy to check for you. :) We don't want you to bid on an item if you're unsure about any part of our auction.  ASK FIRST!
 
+ GENERAL BIDDING INFO (FOR ALL BIDDERS)
Please Note: Problems in the past forced us to adopt these policies.
  If you take issue with these policies,  do not bid on our auction.
  • If you have questions, DO NOT BID & please email to ask before bidding.  Don't Bid then ask or you WILL own it!! 
  • We are Not responsible if you purchase the wrong QTY or the wrong part that you need, you're still liable for the auction sale.  This is a marketplace, and your bid is your contract per Ebay Rules.
  • It is necessary for the end user to check with the manufacturer, manual or other web sources to insure compatibility.  If you find any inconsistencies please email us so we can update our compatibility list.  We guarantee you will receive the part number listed in the auction.  Returns for incompatibility will be subject to a 20% restocking fee.  View FAQ's for quick answers to our most frequently asked questions.
  • Bidders with less than 3 different feedback or negative feedback need to email support@techexcess.net with your EBAY user name for permission to bid.
  • By bidding on this ad, ALL Bidders are agreeing to the terms and the conditions posted in the ad.
  • Warranty is stated in each ad.  Items sold with no warranty from us are AS-IS & bear no returns.  Items may carry the Manufacturer's WARRANTY, which we will state in the warranty section of each ad, for each item. 
  • Any USPS shipment is the BUYERS responsibility to file a claim if item is lost, stolen or damaged.  
  • Any refused or unauthorized returned packages are subject to a 20% restock fee & shipping fees are non-refundable.  AUTHORIZED RETURNS ARE LIMITED TO 10 DAYS from date of RECEIPT. If guaranteed DOA- THEN YOU HAVE 3 DAYS FROM DATE OF RECEIPT to NOTIFY US VIA EMAIL to our registered ebay email address.  ANY RETURNS AFTER 30 DAYS WILL BE SUBJECT TO A 25% RESTOCKING FEE.   SHIPPING & HANDLING IS ALWAYS NONREFUNDABLE. Remember, by bidding you enter a contract & agree to all terms herein.
  • Please allow 1-4 business days from date payment is completed for item to ship: We ship Monday-Friday until ~3pm EST. No shipping on USA Holidays.
  • No personal checks & NO 3rd party shipping or payees - your payment will be refunded.
  • We speak primarily English & we only Quote & accept payment in US DOLLARS.
  • PAYMENT MUST BE RECEIVED within 10 days of end of Auction or Buy-it-now time in US DOLLARS
  • EXPRESS & INTERNATIONAL SHIPPING REQUESTS : Send your FULL ship to address for a QUOTE before you bid! If paypal, address must be confirmed for express shipping.
+ SHIPPING & PAYMENT - USA BUYERS ONLY
This is for Buyers who LIVE IN the USA 50 states only

HOW WE SHIP WITHIN USA : USA Buyer pays flat rate as stated in the ebay ad for Shipping, Handling & Insurance for contiguous 48 states in USA only.  Shipping is UPS by default. Shipping to HI & AK, Please email for Quotes.  Shipping, handling, & insurance is non-refundable -  NO EXCEPTIONS.  We will ship UPS EXPRESS (Send me your full address for quote B4 bidding) and USPS PRIORITY per request, both are to confirmed addresses only (USPS rate usually same as ground BUT MAY VARY).    Any USPS shipment is the BUYERS responsibility to file a claim if item is lost, stolen or damaged.  

PAYMENT BY PAYPAL:
1)Orders over $100 require signature delivery - please plan accordingly.
2)CONFIRMED ADDRESS ONLY when shipment is via EXPRESS or USPS PRIORITY

WIRE BANK TRASNFER: Is possible, but NOT recommended because BUYER PAYS ALL FEES – This includes Sending fees, international Intermediary bank fees, and receipt fee of $15 for us to receive your payment.  We MUST receive the EXACT amount we need for the item & shipping costs, so please plan accordingly when sending payment.

APO SHIPMENTS: WE SUPPORT OUR TROOPS!  Please email me your ZIP CODE, I will quote shipping via USPS PRIORTY,INSURED.  I can accept paypal if your APO is confirmed address.  I ship apo's within 1-10 business days as we only make the trip once per week & the post office is an hour round trip from our location.  If you're OK with that, we'll happily send your item!

PO BOXES : NO. We can not ship to PO Boxes- PO Boxes NOT accepted
MONEY ORDERS OR BIDPAY:
US Postal or certified MONEY ORDERS in us funds.  We're REGISTERED with bidpay.com, simply enter the auction info. If you want to ship to a 3rd party, or without signature, or any exception, please ASK BEFORE You bid- we MAY make an exception for you.
Shipping, handling, & insurance is non-refundable -  NO EXCEPTIONS

We ONLY combine shipping on "Dutch" auctions when you purchase more than one of the same unit within the same auction.  Larger, heavier items that require separate shipping display little or no discount as we have to ship them separately for the safety of the package. Sorry- At this time we do not combine shipping for multiple/separate auctions.

WHY DO SOME ITEMS COST OVER $20 TO SHIP?
Some of the items we carry are heavier than one may think.  For example, several of our high quality docking stations are a whopping 21 pounds each!  5.1 surround sound speaker systems can weigh as much as 20 pounds as well, and the 2.1 speaker systems top out at 18 pounds.  These are sturdy items built to last and may cost a few extra dollars to ship due to the higher quality of materials used to manufacture them.  Other expenses that can drive the cost of shipping to over $20 can include signature authorization for unsafe delivery areas.  In addition, expensive items, while they may not be extremely heavy, require us to pay a higher insurance fee to cover the item.  If you would like to be educated on standard shipping policy instead of complaining, please feel free to email us.


 

International LCD Orders Although we will accept orders internationally, we will ask you to VERIFY Your PART # On the back of the LCD Panel they have BEFORE it actually leaves here, within 3 days of their payment, else we will ship the item & if they order the wrong part, then they will be held liable for shipment back, and reshipment costs.
+ SHIPPING & PAYMENT - INTERNATIONAL BUYERS (NOT USA)
This section is for those that reside OUTSIDE of the USA.
PLEASE: Request your Shipping QUOTE by sending your FULL ship-to ADDRESS BEFORE you bid. Else you agree to pay FULL UPS RATE.  Sorry!  We will QUOTE UPS & USPS ONLY.

Int'l ONLY Shipping  INFO:
1
) We do NOT SHIP GROUND internationally (CAN. OR PR).
2) We ship UPS INTERNATIONAL & USPS GLOBAL EXPRESS - TRACEABLE METHODS only.
3) Shipping, handling, & insurance is non-refundable -  NO EXCEPTIONS
4) USPS PACKAGES are insured, however buyer is responsible for any USPS Shipping claims.

Int'l ONLY PAYMENTS:
1) ALL PAYMENTS TO BE IN (USD) US FUNDS ONLY.

2) CANADIAN BANK or POSTAL MONEY ORDERS
- I can not take Canadian Bank Postal Money orders without an additional $3.75 fee. This is to cover a FCC processing fee incurred at my bank. To avoid fee, Pay with Bidpay.com
3) BIDPAY.COM or OVERSEAS BANK or POSTAL MONEY ORDERS - Please use ebay's checkout, choose MONEY ORDER/OTHER & enter your SHIP TO address & email us WHEN you have sent payment. For fast arrival, use bidpay.com - fast,online & you can use CC - see bidpay.com for more info.

Int'l PAYPAL: We will ONLY accept if you have BOTH a CONFIRMED addresses & a VERIFIED member status.  At this time, onlythe UK, CAN, PR & USA can confirm addresses. We hope this changes in paypal, but we will onyl ship to those that we're covered under paypal seller protection policy. For more info- go to paypal's help section.  IF YOU DO NOT HAVE BOTH A CONFIRMED ADDRESS & VERIFIED MEMBER STATUS, THEN YOUR PAYPAL PAYMENT WILL BE REFUNDED & YOU WILL BE ASKED TO MAKE PAYMENT WITH MONEY ORDER OR BIDPAY.COM.

DUTIES & TAXES: Our shipping quotes do NOT include duties & taxes or FEES that may be required for release of your item& due upon receipt.  We can not quote this info (changes daily) & can not quote the amounts accurately for each country is different. For more information, please contact your local post office for rates in your country BEFORE you place a bid.  International Returned/refused shipments bear ship to & return shipping charges & the remaining will be refunded less a 15% restock fee.
 

+WARRANTY ON EBAY ITEMS & WARRANTY DESCRIPTION:
Warranty is stated separately &  in each ad.  Items may carry the Manufacturer's WARRANTY, which we will state in the warranty section of each ad, for each item.  Many new items we sell as-is as they have full mfg warranty. We are HP authorized RESELLERS & HP warranties apply. EBAY ITEMS ARE CONSIDERED TECHEXCESS CLEARANCE ITEMS & BEAR NO RETURN TO TECHEXCESS.  Items sold with no warranty from Techexcess are AS-IS & bear no returns. 
Any returned package without RMA#, refused packages or return to senders (FOR ANY REASON) , we will NOT re-ship item(s), and customer will receive refund minus ALL shipping costs + a 15% restocking fee(item cost only).
 
+ What you get when you WIN / BUY IT NOW:
You are bidding on EXACTLY what is stated, including the terms and conditions. All items you will receive will be included in the "This Auction Includes" section.  If there is no mention of a specific item in the listing,  i.e. a power adapter, battery, hard drive, cable, CD-ROM, etc.,  it is not included in the sale.    We also reserve the right to end auctions early.
+ What Happens When you Don't Pay:
IF PAYMENT IS NOT RECEIVED WITHIN 10 DAYS OF END OF AUCTION, ITEM WILL BE RE-LISTED, WE WILL FILE NPB (Non Paying Bidder), AND NEGATIVE FEEDBACK WILL BE LEFT.  *** NO EXCEPTIONS! ***

 

+ Can you Cancel my BUY IT NOW?

IN short, NO. Once you place a BUY IT NOW bid on Ebay, you now have promised to pay for the item by ebay contract.  You can either pay my ebay fees or we can go through ebay's dispute process so taht I can get back my ebay fees for the item you bid on & won, but did not want for whatever reason (purcahsed too many, live somewhere we don't ship, shipping is too much, can't pay for item, etc) - I don't care the reason, it's business & If you don't want the item, then I'm asking for my fees abck from ebay through the dispute process aka the NON PAYING BIDDER process - all part of ebay's terms & conditions. We suggest EBay's Help section for more information.
 

+ PAYMENT by MONEY ORDER
FOR MONEY ORDER PAYMENT INFORMATION, PLEASE GO THROUGH EBAY'S CHECKOUT PROCESS & CHOOSE "OTHER/MONEY ORDER" or contact us after you have won the auction for money order or bidpay.com information.  We are REGISTERED with bidpay.com so all you need to do is enter in the Auction & shipping information in and once approved a money order will be sent to us.

Please include with payment your:
Full Name___________________________
Full ship to address__________________________
Phone # (shipping purposes only)__________________________
Email address__________________________
Ebay auction #__________________________
Ebay ID (Ebay name) __________________________

Once payment is received, you will receive an email notification from us confirming payment, and your tracking information will follow later on that same day.  We will ship your item out within 1-3 business days from date we receive payment.  We ship M- F until 2PM each day.
 

+ CAN I CALL YOU OR EMAIL YOU IF I HAVE MORE QUESTIONS?
YES! Please contact us via email at support@techexcess.net (Email is our preferred method of contact), or at 206-333-0101 (our voice mail- we're in & out of the office during the week). Alternatively you can try our AIM (aol instant messenger) MADCRAZYGEAR or GONEISGOOD which is available only when we're online.

Please remember to include your Name, your Order # (if available), your Phone # & Email address (please spell OUT on vmail) & we'll get back to you.

+Duties & taxes (BUYERS OUTSIDE OF USA ONLY)
THE Buyer/Recipient is 100% responsible for & pays ALL duties & taxes due, upon receipt of item
.  Duties, Taxes & fees etc will not be added into shipping quote - shipping quotes are for shipping only.  NO-I do not know what they will be as they're different for each country & they change all the time.  YOU, the buyer are fully responsible for duties & taxes for your package on arrival of your item. Here's more information from USPS about duties & taxes: https://sss-web.usps.com/gem/jsps/showDutiesAndTaxes.jsp
 
LAST UPDATED APRIL 1, 2005

 

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