| HP Care Pack - Warranty Pack - Next day
exchange, 3 year (U4794A)
Service Description: HP will ship a permanent replacement product,
freight prepaid, with next business day delivery for service calls
received by HP during HP standard business hours (between 8:00AM and
6:00PM local time, Monday through Friday), excluding HP holidays.
Calls must be received before 2:00PM PST, Monday through Friday,
excluding HP holidays, to activate HP Next Day Exchange for
next-business-day delivery. This service provides a permanent
replacement unit by 10:30AM the following business day in most
areas. Delivery time may vary based on geographic location.
The replacement unit is shipped overnight via premium airfreight
carrier to your location free of freight charges. Replacement
units are refurbished to like-new condition and are free of major
cosmetic defects. Customer must return failed product to HP
within ten (10) business days of customer's receipt of the
replacement product. Most areas within the continental United
States can be serviced the next day. Add 1 to 2 days for
service in Hawaii and Alaska. |